Help Center


Your Satisfaction is Our Priority

We want you to be delighted with your purchase from Price Connection. If, for any reason, you are not completely satisfied, we've made the return process as easy as possible. Please take a moment to familiarize yourself with our return policy.

Return Timeframe

You have a maximum of 30 days from the date of your purchase fulfillment to initiate a return. The return package must be postmarked within 30 days from the purchase fulfillment date. Returns postmarked after this period will not be accepted.

Return Options

  • If you purchased our "Free & Easy Return or Exchange Coverage" at checkout, you can return your item for a refund. If not, you are eligible for an exchange or in-store credit. You must use the return label ("Return Label") provided and ship the return package within 30 days from the purchase fulfillment date.

  • If you've already made a return from an order and wish to make additional returns of items from the same order, you can use the Return Label provided, provided you purchased our free & easy return service. Please note that shipping insurance at the time of the initial purchase is not refundable; it covers packages lost or damaged during shipping. Additional returns must also be postmarked within 30 days from the purchase fulfillment date.

Understanding the Purchase Fulfillment Date

The purchase fulfillment date is the day your order was packaged and shipped.

How to Initiate a Return

To start a return, follow these simple steps:

  1. Click the Return Center link or visit our website at

  2. Access the Returns Center and input your order number and the email used at the time of purchase.

  3. Follow the prompts to start your return.

  4. Select the item you wish to return and specify the reason for the return.

  5. Returns are processed through USPS, and you can use the provided return label (printer required).

  6. Securely pack your return item(s), preferably in the original packaging, and attach the Return Label to the outside of the package once received.

  7. Take your return package to your nearest USPS location. It must be postmarked within 30 days from the purchase fulfillment date. Please avoid mixing up multiple return items with different shipping labels.

Return Eligibility

You can only return items that are:

  • Unworn
  • Unwashed
  • Undamaged
  • With original tags attached
  • Hygiene sticker (if applicable) intact

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Bodysuits
  • Lingerie
  • Underwear
  • Jewelry
  • Customized dresses
  • Accessories
  • Cosmetics
  • Pet products
  • Any other items specifically noted as non-returnable

Free gifts are also non-returnable. Additionally, shipping insurance is non-refundable. If you purchased our Free & Easy Return or Exchange Coverage, this is not returnable.

Important Notice

Please ensure that you do not accidentally include items not purchased from the Price Connection site or app in your return package. We are not responsible for returning such items to you. In cases where an item does not qualify for a return under the policy, we reserve the right not to issue a refund and may return the item to you.


For products returned following this policy, refunds will be processed within 7 to 15 business days after we receive and inspect your return package. The refund will be issued to the original payment method. Please note that due to transportation delays, your refund may require an additional 3-5 days to process. The original shipping fee, if applicable, is non-refundable.

Customer Support

If you encounter any issues with your return, please contact our Customer Support within 90 days of your purchase date at We're here to assist you with any questions or concerns. Your satisfaction is our priority. Thank you for shopping with Price Connection!

Processing Time Please allow 1-3 business days for us to process your order before it's ready for shipping. We are committed to fulfilling orders as quickly as possible, and we will notify you once your order is in transit. You will receive a tracking number for your convenience.

Shipping Schedule We offer both domestic and international shipping options to ensure our products reach customers around the world. The shipping times will vary depending on your location and the chosen carrier. On average, you can expect your package to arrive at your doorstep within 5-15 business days after processing for domestic orders, and 10-20 business days for international orders. Rest assured, tracking information will be provided for your convenience.

Our Commitment At Price Connection, we are dedicated to finding faster and more efficient ways to get our products to your doorstep. We work with multiple warehouses and shipping partners to ensure timely and reliable deliveries. Our top priority is your satisfaction, and we will go to great lengths to ensure you are delighted with your purchase.

Shipping Costs

  • Domestic Shipping within the US: We offer a flat shipping fee of $4.99 on all orders, and it's free for orders over $50.00.

  • International Shipping: Shipping costs for international orders vary based on the weight of your items and your chosen destination.

Tracking Your Order You can conveniently track the status of your order at any time by visiting our Order Tracking Page.

Contact Us If you have any questions or need assistance, our sales team is ready to help. Feel free to reach out to us via email or message at We are committed to ensuring your satisfaction and are always here to assist you. If you have a special request or need to expedite an order, please contact us, and we will do our best to accommodate your needs. Your happiness is our priority!

About Price Connection Orders Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 5-15 business days.

If you are ordering from our Mother of the bride collection, and are in need of customizing your dress please choose custom when ordering. Once we receive the order we will contact you to go over sizing and color. If you don't know your sizing please go up one size to be safe. We will provide you with color options as well as a measuring chart, which will quickly help you learn how to measure yourself before your order is processed if you are in need of customization.


  • Mother of the bride dresses are final sale and non-returnable, only for instore credit, due to tailoring time, and added shipping cost.
  • Tailoring time for Mother of the bride dresses is 15-20 Days.
  • The measurements provided must be your own and are not the measurements of a standard size as these dresses are all made from mannequin.
  • Dresses will be made according to the measurements provided – Price Connection will not add any room for comfort. There may be a 1-2cm discrepancy between the actual length and the provided length due to manual craftsmanship.


Please know if you are ordering from our Mother of the Bride Collection these orders can take anywhere from 15-20 days to receive or longer depending on demand and customization. It is recommended to not order last minute as we do not want you having to worry about not receiving your dress in a timely manner. 

Our support team is always happy to guide you at any step!

About Price Connection Payments

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Shop Pay, Amazon Pay, Apple Pay, GPay , Meta, Venmo
  • Note that additional exchange fee may apply if your currency is other than US dollars.