Refund Policy

About Price Connection

We have a 30-day return policy for refunds, which means you have 30 days after receiving your item to request a refund to get your form of payment back.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We will however except custom dresses if there is a sizing, or color  issue, or an issue with the dress that developed during shipping. 

If an item was purchased on sale and a refund is granted, the refund will given at the original sale price before purchase. If you purchased an item with a gift card you will be given an in store credit to be utilized on something else.

 If Receiving Refunds

We will notify you once we’ve received and inspected your return, and let you know right away of your refund approval. Once Approved, you’ll be automatically refunded on your original payment method. Please remember it can take 2 to 3 business days for your bank or credit card company to process and post the refund.

To start an return, click the Return Center link provided here or from our website . When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at